Delivering Great Customer Experiences Together

With extensive contact center experience, our business advisors and development team collaborate with you to design, create, and execute your contact center solution Blaze DigiTel Contact Center.

Contact Center Main Features

Call Management

  • Call Barging
  • Call Whisper
  • Call Listen
  • ROBO Call Management
  • Interactive Voice Response (IVR)
  • Music on hold

Visibility

  • Rule Builder
  • Ticket & Case Management
  • Level of Dashboards

Workforce Management

  • Schedule Management
  • Score Card Management
  • Breaks Management
  • Rule Builder

Efficient Reporting

  • KPI Configurator/ SLA Management
  • Activity and Incident Management
  • Customer Profiling & History Management

Smart Integration

  • Integration with 3rd Party PBX
  • Integration with 3rd Party CRM
  • Integration with 3rd Party CMS

Blaze Dial - Auto Dialer

Our robocall feature can easily support large organizational campaigns.

Lead Set Uploader

Lead sets can be uploaded using a predefined format with Blaze Dial Auto Dial.

Robocall Configuration

Configuration to dial the lead set that is uploaded through the automatic uploader.

Feedback Sourcing through IVR

A feedback sourcing facility is available and can be configured as per requirement. Customers can provide feedback via IVR by pressing the designated keys on their phones.

Blaze Dial Main Features

It displays real-time stats of calls and agents in graphical format, such as;

  • Connected calls
  • Calls in queue
  • Informative Calls
  • Prank Calls
  • Interactive Voice Response (IVR) calls
  • Stats for the Day
  • Hourly call Trend

Agent Dashboard

CSRs dashboard is implemented with the below functionalities.

  • Secure Login Functionality
  • User/Extension creation
  • Call landing and handling
  • Form creation
  • Customer profiling
  • Search Functionality
  • Key Performance Indicator View
  • Disposition settings
  • Activity Tracking
  • Breaks Overview
  • Dialer

Interactive Voice Response (IVR)

Our intelligently designed IVR system is an invaluable addition for organizations that experience high call volumes. It effectively pairs customers with the appropriate agent and can even assist callers in retrieving answers to their previously posted inquiries, all without having to wait for an agent to answer the call.

Support for Multiple Languages

Play Off-Hours/Holidays and Custom Messages

Agentless Information Provisioning to Customer

Queue Announcement

Reduction of Hold Times

Call Back Feature if Customer cannot Wait

Transform your customer experience with Blaze Dial Custom Solutions

Looking for a custom contact center solution? Our  trained developers can build your perfect platform.
  • We build and integrate custom chat bots
  • We build and integrate custom chat bots
  • We enable automation with NLU and NLP based self-services
  • Our developers write custom Lambda Functions for Connect

Free Consultancy and Advice

Flexible Pricing

No Commitment or Contract Lock-in